About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

JOB DESCRIPTION:

SaaS MSP Technical Success Manager

The SaaS MSP Technical Success Manager serves as our ground breaking technical resource dedicated to supporting Managed Service Provider (MSP) partners within the Commvault Cloud MSP Program. You will collaborate with cross-functional colleagues from Product Management, Customer Support, and Engineering, including management, operations, engineering, and architecture, to ensure that MSP partners achieve efficient outcomes and derive maximum business value from their investment.

Your primary responsibility is to cultivate strong customer relationships, becoming a trusted advisor to our partners, and taking accountability of the success of the post-sales partnership. Your overarching goal is to facilitate the partner's success through the effective utilization of Commvault's technologies and to deliver the best service delivery experience. You will be accountable for driving customer outcomes and demonstrating tangible value, measured through key performance indicators such as onboarding, adoption, expansion, and end-customer retention.

What you'll do...

• Support and supervise the execution of business processes by MSP partners, ensuring that they contribute to their businesses through the adoption and utilization of Commvault technologies.
• Serve as the primary point of contact for MSP partners, using internal relationships and processes to address concerns and improve their overall experience.
• Build positive relationships with MSP partners, maintaining regular communication through the MSP Portal and keep an eye on L3/L4 support performance.
• Facilitate the onboarding process for MSP partners, providing direction on key processes, critical issue pathways, and initial account/user setup.
• Drive technical outcomes directly with customers, including onboarding, adoption, and risk mitigation, while ensuring alignment with team objectives.
• Develop a comprehensive understanding of MSP partner offerings and target segments to deliver tailored technical experiences across a portfolio of customers.
• Provide technical enablement to MSP Partners for all Commvault Cloud service offerings, including onboarding, risk mitigation, and training for both existing and new product features and workflows.
• Share standard methodologies to mitigate churn and proactively lead "at-risk" accounts through groundbreaking innovation, while driving technical outcomes to meet team goals.
• Collaborate with Customer Success Managers, Support, and other internal teams to ensure team goals for Time To Onboard, Time To Adopt, and Time To Value SLAs are achieved.
• Capture feedback on products/processes to continuously improve the Commvault customer journey and enhance overall partner experience.

Who you are...

• Minimum four years of experience in a customer-facing position driving technical outcomes, preferably in the SaaS or Subscription Enterprise software domain.
• Proven track record to collaborate and accomplish team goals in a fast-paced and competitive product landscape.
• Outstanding communication skills and proficiency with Microsoft Office tools.
• Technical certifications, college degree, or equivalent experience related to cloud services or data management.
• Ability to independently handle ambiguity and prioritize tasks in a dynamic SaaS environment.
• Technical Certifications, College Degree or equivalent experience related to Data Management, Cloud Services, or BaaS domain experience.
• Understanding of data center operations, including but not limited to the application of networking, storage, compute, visualizations, databases, and Backup as a Service solutions to accomplish customer outcomes.
• Dedicated to continuous self-enrichment through online training and product enablement activities.

In this role, you will play a substantial role in driving the success of MSP partners, using your technical expertise and customer-centric approach to ensure the achievement of desired outcomes and business value.

• Employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Generous global benefits

#LI-MO1

#LI-Remote

Thank you for your interest in Commvault. Total compensation for this role is market competitive, and within the below base salary range:

We're proud to offer competitive benefits that care for you and your family through our 401K plan, health benefits (including medical, dental, and vision available for families and domestic partners), and pet insurance for your furry family members. You can also find the details of our U.S. benefits by visiting .

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email For any inquiries not related to an accommodation please reach out to .