At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work.^SM

As a Field Based Community Health Worker (CHW) Plus Role, you will act in a liaison role to ensure appropriate care is accessed as well as to complete social assessments and member education while serving as a point of contact with external providers. CHW's work in a team-based structure and will spend much of their time engaging directly with members and providers to ensure gaps of care are addressed. Interest in learning to work with medically complex patients who may have behavior health diagnoses and complex social determinants of health Is important for this role.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to be accessible during our normal business hours of (8:00am - 5:00pm). This position has a home-based office with occasional need to go into the community. You will work from home when not in the field.

Together, we're removing the barriers that keep people from receiving the kind of quality healthcare that makes a difference. We focus on Integrity, Compassion, Relationships, Innovation and Performance as we empower people to achieve better health and well - being.

Location: State of Ohio

Primary Responsibilities:

• Work collaboratively with the interdisciplinary care team, specifically external entities such as OhioRise, Care Management Entities, and Provider Practices; to ensure an integrated team approach
• Engage members either face to face or over the phone to assist with closing gaps in care, linking to necessary services and providing education about their health
• Review available member service records and relevant documentation (e.g., utilization history, functional level, stratification information, current plan of care)
• Conduct member health assessment that includes bio-psychosocial, functional, and behavioral health needs
• Utilize interviewing techniques and active listening to collect and retain member information and incorporating responses as they are presented to complete assessment
• Identify member service needs related to health concerns
• Identify urgent member situations and escalate to next level when necessary
• Engage member to participate in the assessment process and collaboratively develop Health Action Plan based on their individual needs, preferences, and objectives with nursing oversight
• Work with members to develop healthcare goals and identify potential barriers to achieving healthcare goals
• Identify member support systems available and incorporate into their Health Action Plan
• Review plan benefits and identify appropriate programs and services based on heath needs and benefits
• Integrate health care and service needs into a plan or recommendation for member care and service
• Work collaboratively with the interdisciplinary care team to ensure an integrated team approach
• Collaborate with member to create solutions to overcome barriers to achieving healthcare goals
• Identify relevant community resources available based on member needs
• Refer members to appropriate programs and services
• Facilitate member choice of preferred provider
• Advocate for individuals and communities within the health and social service systems
• Serve as the single point of contact for external providers assisting with member needs and care coordination
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at:

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR 3+ years of community outreach/field work experience in a health care setting
• 1+ years of community outreach/field work experience in a health care setting
• 1+ years of experience with knowledge of the resources available, culture, and values in the community
• Intermediate computer proficiency including MS Word, Excel, and Outlook
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Access to reliable transportation and the ability to travel in the state of Ohio approximately 25% of the time and up to 100 miles round trip to client and/or patient sites within a designated area
• Current and non-restricted state of Ohio Driver's license and state-required insurance
• Reside in the state of Ohio

Preferred Qualifications:

• Resided within the local community for 1+ years
• Community Health Worker (CHW) State course completion
• Licensed Practical Nurse (LPN), Certified Nursing Assistant/Home Health Aide, Certified Medical Assistant
• Background in managing populations with complex medical and behavioral needs,
• Experience with electronic charting
• Previous care management experience
• Knowledge of Medicaid population
• Previous employment in a medical office or other provider environment
• Telephonic customer service experience

Soft Skills:

• Strong communication and customer service skills both in person and via phone
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with others
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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