Analyze billing denials related to registration errors to investigate root cause. May be responsible for correction of highly complex registration issues and system set up. Respond to inquiries for the purpose of finding resolution to complex registration errors and issues. Research the registration requirements of insurance companies through phone, web, or review of cont

Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. Responds to questions and concerns. Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary. Maintains patient confidentiality per HIP

This position demonstrates knowledge and skills necessary to assess patients in all age groups; demonstrates ability to provide patient care based on each patient's age appropriate needs. Identifies, reports, provides care and documents patient problems in collaboration with the physicians, nurses, and the technical staff. This position demonstrates effective communicatio

Presents a friendly, approachable, professional demeanor and appearance. Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way. Uses effective service recovery skills to solve

The Patient Service Rep reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. This position will have comprehensive knowledge of CPG patients' needs and will work in partnership with

Coordinates tests and treatments with and between various departments for patients on nursing units. Maintains working knowledge of functions and services offered by all diagnostic and treatment departments to facilitate the scheduling of tests and treatments. Facilitates communications required to support patient care including multiple line telephone, unit/site paging a

Provides administrative support for department and management team. Performs procedural scheduling, patient registration, medical record management, billing and supports department operations. Qualifications Required Five or more years experience in clerical and administrative position. High School Graduate or equivalent. Preferred Hospital based experience. Equal Opportu

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient first environment. This creates an excellent first impression of OSF's services to patients, families and other ext

Performs phlebotomy and other lab specimen collections per age related standards and in accordance with departmental policies, protocols and procedures. Demonstrates AIDET model and optimizes patient safety to reduce the likelihood of medical/health care errors. Receives and reviews physician orders; ensures that all necessary information is included for appropriate lab s

Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co pays and outstanding balances. Obtains and updates patient demographic information and company information from all patients. Answers phone and schedules appointments. Directs and documents patient ca

Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards 1)Greet and Acknowledge all patients and family members in a welcoming and prompt manner. 2)Introduce the patient to our services, what they can expect while under our care. Utlize appropriate etiquette in all communications. 3)Prov

Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. Responds to questions and concerns. Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary. Maintains patient confidentiality per HIP

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient first environment. This creates an excellent first impression of OSF's services to patients, families and other ext

Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co pays and outstanding balances. Obtains and updates patient demographic information and company information from all patients. Answers phone and schedules appointments. Directs and documents patient ca

Presents a friendly, approachable, professional demeanor and appearance. Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way. Uses effective service recovery skills to solve