The Patient Service Rep reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. This position will have comprehensive knowledge of CPG patients' needs and will work in partnership with

Essential Duties and Responsibilities Answers the telephone and call lights in a professional, appropriate and timely manner, providing information or relaying messages to patients, family and partners. Facilitates a welcoming environment assisting with visitor wayfinding. Maintains a clean work and patient environment. Participates in department or unit performance impro

Full Time Outpatient Receptionist The candidate selected will be responsible for the following Answer and process incoming calls in the Outpatient Department. Schedule and maintain appointments through computerized scheduling program. Utilize phone system to initiate reminder calls and schedule missed appointments. Monitor voice mail and forward messages to the appropriat

Essential Duties and Responsibilities Clerical Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate. Retrieves messages from voice mail and forwards to appropriate personnel. Answers questions about organization, physicians, and available services, provi

Essential Duties and Responsibilities Answer phones, takes and relays messages Enters messages and prescription refills in the EPIC system Reads and responds to Patient MyChart Messages Sorts postal and interoffice mail for distribution Makes appointments for patients Checks in patients for appointments verifying and updating demographic, guarantor and insurance informati

Responds to all incoming telephone calls. Resolves all inquiries in a professional manner consistent with the mission of the health system. Assist callers with complaints, appeals, grievances and IRO requests. Attend seminars/training sessions. Add membership to the PBM software Add authorizations to the PBM software Processing all prescription claims (DMR) through the PB

Serves as A Subject Matter Expert (SME) with regards to the Specialty billing processes and the respective Patient Financial Services Specialty role, maintaining an advanced knowledge of payor updates including Federal and State guidelines, department workflows and resources needed to resolve payor rejections and troubleshoot identified denial trends. Knowledgeable in the

Serves as A Subject Matter Expert (SME) with regards to the insurance follow up processes and the respective Patient Financial Services Follow up role, maintaining an advanced knowledge of payor updates including Federal and State guidelines, department workflows and resources needed to resolve payor rejections and troubleshoot identified denial trends. Knowledgeable in t

Has familiarity with components of a Magnet environment and is supportive of all initiatives within the structure. Strong problem solving abilities in complex situations. Ability to work within the budget and productivity targets to meet organizational objectives. Assures there are organized plans in place for selection of staff, evaluation of staff, orientation of new st

Essential Duties and Responsibilities Clerical Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate. Retrieves messages from voice mail and forwards to appropriate personnel. Answers questions about organization, physicians, and available services, provi

Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards 1)Greet and Acknowledge all patients and family members in a welcoming and prompt manner. 2)Introduce the patient to our services, what they can expect while under our care. Utlize appropriate etiquette in all communications. 3)Prov

Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co pays and outstanding balances. Obtains and updates patient demographic information and company information from all patients. Answers phone and schedules appointments. Directs and documents patient ca

Patient satisfaction Serves as first point of contact and triages all incoming calls. Demonstrates the ability to be flexible, adaptive to change, and handle stressful situations in a mature, professional manner. Protects behavioral patient privacy at all times, verbally and physically, by checking for release of information before confirming a patient's presence, securin

Summary Prepares deposit verification and currency orders for vending route drivers. Essential Duties and Responsibilities Maintains accuracy of vending machine money collected and returned by route drivers. Prepares and distributes change of coins and petty cash for route drivers. Ensures coin and currency counters are accurate. Ensures route statements are accurate prio

Presents a friendly, approachable, professional demeanor and appearance. Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way. Uses effective service recovery skills to solve